Future Knowledge Services is a retail technology service provider for high quality, low cost services model catering to the entire retail value chain. Future Knowledge Services will provide consolidated Technology Support, Business Process Management and Contact Centre for all group companies and partners. Its key partners include Wipro, SAP and Cisco.

The pillars on which the deliverables of Future Knowledge Services are based include IT-based applications and implementation modules; Design, Built and Run to enable businesses to function smoothly and accurately.

SAP as the backbone provider, ensures connectivity throughout the group’s retail formats, warehouses, vendor partners and allied businesses. In addition VPN and Business Intelligence and Data Warehousing tools have also been incorporated as a robust decision making enabler. Further, cutting edge technology advancements at the store level for better operational efficiencies and transaction enhancements are underway.